Q: How do I use the ATM locator?
A: In the ATM locator, enter a city, or a zip code. You can further narrow down the list of ATMs by providing a street address and a financial institution's name, and by checking off any additional criteria you require such as 24-hour access. Click the Search button, and you will be presented with a list of ATMs located near your destination. Click on a specific ATM for further information about its location. Depending on your destination, driving directions and a map may also be available.
Q: Why can't I locate ATMs in a specific country?
A: Mastercard receives ATM location information from financial institutions. If an ATM location or a specific country is not listed, then information is not available. We continue to work with financial institutions to provide you with the most up to date and accurate ATM location information.
You may want to contact the financial institution that issued your card for assistance concerning ATM locations, personal account withdrawal limits and restrictions, local currency cash advances, currency conversion, exchange rates or other services offered. You will find their contact information on the back of your Mastercard and on your billing statement. Or you can visit the financial institution's Web site.
Q: I don't know my password or my PIN. How can I get this information?
A: For information about your PIN or account, you must contact the financial institution that issued your card. You will find their contact information on the back of your Mastercard and on your billing statement. Or you can visit the issuer's Web site to manage your account online.
Q: What is the fee for withdrawing money or taking a cash advance from an ATM?
A: Mastercard does not determine ATM fees. Any fees charged by the ATM owner are disclosed at the time the transaction is initiated. At that time, you are given the option to discontinue the transaction if you do not wish to pay the fees. You should also check with the financial institution that issued your card to determine their ATM fee policies. You can find your issuer's contact information on the back of your Mastercard and on your billing statement. Or you can visit the issuer's Web site.
Q: The ATM wouldn't accept my card. What should I do?
A: If you have a problem using your card at an ATM that carries the Mastercard, Maestro or Cirrus brand mark, we will investigate. Please provide as much of the information below as you can:
- Your financial institution and any brand marks on your card
- All brand marks on the ATM
- The address of where the ATM is located, including City, State/Province and Country/Territory
- ATM financial institution name (identified on the ATM)
When you have the information handy, call 1-800-Mastercard (1-800-627-8372).
Q: How can I get a list of ATM locations if I don't have internet access?
A: The Mastercard ATM network is only a phone call away, giving you access to cash wherever you go.
- United States & Canada - 1-800-4CIRRUS (1-800-424-7787)
- Outside the United States & Canada - Get Contact Numbers
Q: Can I use my prepaid card, gift card or credit card at an ATM?
A: Yes. You may withdraw cash against the balance on most Mastercard prepaid and gift cards at any ATM. However, not all prepaid and gift card issuers allow ATM or foreign transactions. Be sure to check with your card issuer to ensure that these types of transactions are permitted. Most Mastercard credit cards also allow you to obtain cash advances at an ATM. You will need a Personal Identification Number (PIN) to withdraw cash. You can find your issuer's contact information on the back of your Mastercard and on your billing statement. Or you can visit the issuer's Web site.
Q: I've forgotten the PIN for my ATM card. How can I retrieve it or get a new one?
A: You must contact the financial institution that issued your card to retrieve or reset your PIN. You can find their contact information on the back of your Mastercard and on your billing statement.
Q: How can I get a replacement for a lost or stolen ATM card?
A: We'll help you replace your lost or stolen ATM card no matter where you are. Call the Mastercard Assistance Center with any card-related need from anywhere in the world.
Q: Questions not answered here?
A: If your question is not listed, we recommend that you contact the financial institution that issued your account as only they hold information specific to your account. Typically, there is a customer service number for your financial institution on the back of the card. You can always contact the Mastercard Assistance Center toll free at 1-800-627-8372 or 'Collect' by dialing 1-636-722-7111.
